Do I have to qualify for a Debit Cash Card?
No, you cannot be denied since there is no qualification process. The Card is a stored value card meaning you or your employer deposit money into your Card account, and then you can access the money in your account. There is no credit involved, and you can't spend more than you have in your account.
 

Can I use my Debit Cash Card to withdraw cash from an ATM?
Of course. Your Card can be used at any ATM operated by the bank that issued your Card or by any ATM that displays any of the network logos on the back of your card. You'll need to enter your PIN number when prompted - your PIN either was delivered to you with your card or was mailed to you. Remember that if you use an ATM outside of the network operated by the issuing bank, you will be subject to additional ATM fees.
 

Where else can I use my Debit Cash Card?
The Card can be used at merchants who accept PIN-based debit cards. Generally, these are merchants who require you to swipe your own card through a machine at checkout, and then enter a PIN number. Most gas stations, grocery stores and convenience stores offer PIN-based debit, as well as many discount store chains.
 

Can the Debit Cash Card Card be used to make online purchases?
Cards that display the VISA or MasterCard logo on the front may be used for online purchases.
 

Are there any costs associated with using the Debit Cash Card?
There are fees associated with card usage or card funding. Please see the Cardholder Agreement.
 

I just received my Debit Cash Card in the mail. What do I do now?
You need to activate your card. Click on Card Support and then enter the "Activate Your Number Card" area.
 

Will I have problems using my Debit Cash Card since my name isn't printed on it?
Click on Card Support, log in and check your balance.
 

How will I know my Debit Cash Card balance?
There are several ways to keep on top of your account balance. The easiest way is document your deposits and withdrawals to calculate your balance. Click on card support and enter your card number and access code. You can also call 1-800-757-0717 24-hours a day to hear your account balance and to hear your last 5 deposits or withdrawals.
 

Can I add my own money to my Debit Cash Card account?
Yes. Click on Card Deposit Slips or Direct Deposit Forms for help.
 

What happens if I use up all of the money in my Debit Cash Card account?
If you use up all of the money on the card, you can always add more money to the account to continue using it until the expiration date. Otherwise, if you have used up all of the money on the card and it is expired, please destroy the card by cutting it up.
 

Will I get a monthly statement in the mail?
You can view your statement online at anytime using your card number and Account Access Code and view your monthly statement or your entire transaction history. You can also call 1-800-757-0717 and log into the automated voice response system to hear your last five transactions (withdrawals or deposits).
 

Can my Debit Cash Card ever carry a negative balance?
An authorization request for an amount that is greater than the account balance will be declined. However, occasionally, a merchant does not immediately send through an authorization request, meaning that while the money has been spent with a merchant, the account has not yet been debited. If another purchase is made before the authorization is put through, there is a possibility that your Card account could hold a negative balance. If that happens, you would be notified immediately to add additional funds to the account.
 

Will my employer be able to know what I buy or where I spend?
No. All transactions using the Card will be available only to the holder of the Card.
 

If I am having my paycheck deposited to my card and I leave my current company, can I still use my card?
You can still use your card if you leave your current company, but you'll need to add your own funds to the card. You can transfer money from a bank checking or savings account by logging onto the website or by calling customer service.
 

How do I log into the Debit Cash Card website or into the automated phone system?
You'll need your Card number and your Account Access Code in order to log into the website or the phone system and access your account. Your access code was printed on the card carrier which was sent to you when you received your card.
 

How can I change my account information?
You can change account information such as the billing address associated with your Card by logging onto the website or by calling customer service. However, in the case of an address change, you must also report this change to your employer to make the change in your employer personnel files if your employer was authorized to make deposits to your card.
 

When I view my transaction history, what does "pending" mean next to some of my purchases?
A notice of 'pending' next to a merchant's name on your statement means that while we have received notice from that merchant that you spent that amount at their store or web site the merchant hasn't yet sent through the final amount for payment. This notice, called an authorization, is done to make sure that your card is valid and to tell us to put on hold that money in your account until the merchant sends through the final transaction amount for payment. When we receive that final notification (usually within 3 days of the purchase) the transaction is considered 'settled' or 'posted,' and the amount of that transaction is taken out of your account.

Why is the amount shown as 'pending' different than the amount I actually spent at that merchant?
In some cases, like at a restaurant, the merchant will send us request for authorization (see above) for only the amount of the food you purchased (since you won't have yet written in a tip). In that case, we'll place on hold the amount the restaurant sends us, plus an additional 20% in case you write in a tip. While the money is on hold, it isn't taken out of your account until we get the FINAL, correct amount from the restaurant. Another case where the amount you spent may look different from the pending amount from a merchant is in the case of a gas station. If you're paying for gas at the pump, the machine will send through a preliminary authorization just to make sure your card is valid, and we'll place on hold $20 to cover the potential cost of filling up your tank. Again, this is just a hold on the money until we receive the final amount you spent on gas. Once this transaction settles, you'll see the correct amount reflected in your statement. Be aware that gas stations can "hold" $50 and hotels can hold up to $1,500.
 

Why is there an unfamiliar merchant name listed on my statement? I don't remember shopping there.
There are several reasons why this might happen. Some stores are part of a larger corporation that may have a different name than the store name. And other merchants choose to do their credit card processing under a different company name.
 

What should I do if my Debit Cash Card gets lost or stolen?
Please call 1-800-757-0717 right away to report your Card lost or stolen. A customer service representative will cancel your old card and issue you a new one with a different number.
 

I've forgotten my Account Access Code. What do I do?
If you've forgotten your Account Access Code, please go to the website and click on the Login to Your Card Account button. From there click on the Forgot your Account Access Code link. You'll be asked for your card number and personal data meant to verify your identity. Upon submission and validation, you'll be taken to a form to change your Account Access Code to a new number.
 

I've lost my PIN number. What do I do?
If you've lost your PIN number, you must call our Automated Response Unit at 1(800)757-0717 and login to retrieve your PIN.